Experienced company directors, Non-Executive Director, Consultants, Coach and Mentor who specialise in sustainable growth within SME’s and family or owner run businesses through the alignment of company values with employee engagement, customer focus, strategic and financial goals.
Helps to ensure vision, strategies and individuals align with the business objectives, KPIs, processes and technology to ensure results and embed the desired culture. Engages colleagues, stakeholders and third parties to align around a common vision, implementation and communications plans to optimise returns, minimise inaction and manage long term risks.
Working with the board and senior executives to make sure that the Customer is part of the mission and the vision of the company. Energising the company with a renewed enthusiasm for the customer relationship and encouraging the board, senior executives and the company to live the values they have defined.
Optimises operational performance to ensure the business is ready to meet its longer term vision and strategies (and is easy to do business with). Reviews processes and challenges their effectiveness, working to develop sustainable improvements that will deliver improved performance quality and efficiency.
Understands the need to develop all employees as quickly as the business grows and changes, preparing for vacancies and future needs as well as progression planning for all roles and the board. Uses emotional intelligence to identify key areas for improvement and to recognise required business skills and aptitudes.
Supports boards or senior management teams to ensure decisions made are evidence based and protect the long term viability of the business. We also work to protect all stakeholders by constructively challenging bad practices or poor (exemplary) behaviours.